Refund Policy

We want you to be happy with Abonio. This policy explains when and how you can get your money back for a paid plan.

1. Try before you pay

You can use the Free plan for as long as you like and try Pro or Business free for 14 days without entering payment details, so you can evaluate the Service before paying anything.

2. 30-day money-back guarantee

If you are not satisfied, you can request a full refund within 30 days of:

• the first payment of a new subscription, monthly or annual;
• the payment for an annual renewal.

3. Monthly renewals

Monthly renewal payments after the first month are not refunded, except where required by law or in case of a billing error. You can cancel at any time in Settings - Billing: you won't be charged again and you keep paid features until the end of the period you have paid for.

4. How to request a refund

Email support@abonio.app from the email address of your account and tell us your studio name. You can also contact Paddle, our reseller, at paddle.net. We reply within 2 business days.

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, so refunds are issued by Paddle to the original payment method. It can take 5-10 business days for the money to appear in your account.

5. What happens after a refund

When a refund is issued, the related subscription is cancelled and your studio moves to the Free plan. Your data is kept, and you can subscribe again at any time.

6. Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer-protection law. This policy is part of our Terms of Service.

7. Contact

support@abonio.app. Individual Entrepreneur Vitaliy Dudarevich, 22a Tamar Mepe Avenue, Apt. 143, Batumi, Georgia.