Help Center
Short guides for every Abonio feature.
Getting started
- What is AbonioAn overview of Abonio: a CRM for studios, schools and clubs - clients, schedule, memberships, payments and analytics in one place.
- Dashboard: your day at a glanceWhat the home screen shows: visits today and this week, today's schedule, the next session and the clients who need attention.
- Notifications and supportThe bell in the header: Abonio news, support answers and subscription reminders. How to ask a question, report a problem or suggest an idea.
Clients & schedule
- Clients: your client baseHow to manage your client base in Abonio: adding people, filters, the client card, debts, the waitlist and guest requests from the Telegram bot.
- Groups and directionsHow to create a group, set its capacity and session type, enrol clients on every session or only on certain days, and track the group's attendance.
- Journal: attendance, calendar and scheduleHow to mark attendance, keep the class calendar and set up the recurring schedule: the journal, the calendar, the session page, the waitlist and "not coming".
- Locations: halls and branchesHow to add your studio's halls and branches, set the address, team, photo and video for the bot, and track the rent.
- Chat and broadcastsHow to message clients through the Telegram bot, send broadcasts to clients and the team, and check which notifications went out.
Memberships & money
- Memberships: plans, types and rulesHow to set up memberships (by number of sessions, for a period, single), session types, the no-show rule, the trial class price and freezing, and how a membership is used up by visits.
- Payments: tracking client paymentsHow to record a payment, assign a membership right away, give a membership on credit, edit or delete a payment and see who took the money and when.
- Cash desk: shifts and cash handoverHow to track cash by shifts: accept the drawer with a count, take payments, put money in and take it out, hand the drawer to the next person and review discrepancies.
- Finance: income, expenses and payrollYour studio's monthly income, expenses and profit: income by membership, rent, trainer pay, tax, recurring costs, the timesheet and Excel export.
Analytics & reports
- Analytics: your studio's metricsRevenue, new and active clients, visits, retention, trial sessions, client sources and trainer workload for a week, month, quarter or year.
- Data & Reports: export and importHow to view your studio's data as tables, filter it, export it to Excel and import clients and other data from a file.
- Marketing: where your clients come fromClient sources: Instagram, referrals, signage, ads. How to keep the list of sources, record a client's source and see which channel brings the most clients and money.
Team & settings
- Team: staff and trainersHow to add a staff member or trainer, invite them by email or add them without a login, and set their role and locations.
- Studio settingsProfile, studio, language and currency, role-based access, client notifications, integrations and billing - what each tab sets up.
- Telegram bot: setup and working with clientsHow to connect your studio's Telegram bot, link clients, message them in Chat, and what reminders and replies the bot sends automatically.
- Email notifications: emails to clientsHow to turn on emails to clients, who gets them alongside Telegram or instead of it, which notifications come by email, and how a client answers from an email, subscribes to their schedule and unsubscribes.